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At Alfatek, we pride ourselves on being a people focused company. We want employees to work in ways that suit their life and the nature of their role, so they feel able to meet their work life commitments and support their wellbeing.
We encourage you to join us.
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info@alfa-tek.com.au
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Job Position: Junior IT Support
Position Type: Part Time/ Casual
Start Date: Immediate
About the Role
As a Software Support Consultant, you will be providing technical software support to our clients, ensuring that our contact with clients delivers a user experience consistent with our client experience vision.
Key responsibilities of the role include:
- Provide high-quality technical software support and customer service to our clients.
- Resolve technical issues related to basic technologies.
- Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
- Identify, understand, and articulate solutions for customer issues related.
- Interfacing and providing high level assistance clients in the first stage.
- Assist in the development and maintenance of our service desk documentation ensuring that the documentation is accurate and of a high quality.
Being successful in this role involves being keen to learn more about
About You
- Relevant experience and/or qualification (BA preferred) in associated business disciplines (Computer Science, Information Technology)
- Aptitude to gain an understanding of systems administration and troubleshooting of multiple operating systems.
- Understanding of or working knowledge of information technology concepts including security (SSL and TLS), networking (DNS, DHCP, ports, web server permissions, load balancers, LAN/WAN technology), Virtualization and related technologies.
- Experience with Microsoft Windows.
- Knowledge of or experience using Cloud environments would be great
- Experience delivering client support for applications would be highly regarded.
- Excellent customer service and communication skills. You communicate well in both written and verbal medium. You can communicate effectively to both technical and non-technical audiences.
- The ability to effectively demonstrate fault diagnosis and problem-solving skills; and communicate relevant issues and findings.
- Dedicated to continuous learning; eager to learn and embrace new and emerging technologies.
- Keen interest and ability to work collaboratively as part of a team.
- Great attention to detail and time management skills.
- Provide rostered on-call support as requested. Work outside normal office hours as needed to complete systems maintenance, and ability to be flexible around start and/or finish times on request.
- Working rights - You must hold working rights in Australia.
Please send your cv to:
info@alfa-tek.com.au
Job Position: Cyber Security Specialist
Part - Time (2 positions) & Full time (1 Position)
Total 3 positions available
Start Date: Immediate
The duties include but not limited to:
- Align to, and maintain measured compliance with relevant international cyber security related policies, guidelines and standards, such as ISO 27001 and NIST NSF.
- Align to, and maintain compliance with relevant Australian Government cyber security related policies, guidelines and standards, such as E8, ISM, PSPF, DISP, support audit activities and oversee gap remediation as required.
- Develop and routinely review internal cyber security policies, standards, procedures as necessary.
- Design, implement and monitor cyber controls, either directly or in collaboration with internal and external stakeholders including managed service providers.
- Develop and implement controls governing the use of cloud-based services.
- Provide information security consultancy to the business, including evaluating new systems, services and software for cyber risk, and propose mitigating controls.
- Lead company’s cyber security strategy, develop and implement the resulting roadmap.
- Design and deliver regular cyber awareness training, and assess effectiveness and workforce cyber maturity in a process of continuous improvement.
- Optimise the external security service partnerships by fully utilising contracted services, identifying improvement opportunities, and developing new capabilities.
- Undertake risk-based prioritisation of cyber vulnerabilities.
- Ensure cyber security incident response plans are relevant and effective.
- Monitor and maintain the performance of the company's security related toolsets.
About You
Relevant experience and/or qualification (BA- IT preferred) and / or Tertiary level or above qualifications in Computer Science, Information Technology or Cyber Security.
- Understanding and technical working knowledge of above requirements.
- Experience delivering client support for applications would be highly regarded.
- Excellent customer service and communication skills. You communicate well in both written and verbal mediums. You can communicate effectively to both technical and non-technical audiences.
- The ability to effectively demonstrate diagnosis and problem-solving skills; and communicate relevant issues and findings.
- Dedicated to continuous learning; eager to learn and embrace new and emerging technologies.
- Keen interest and ability to work collaboratively as part of a team.
- Great attention to detail and time management skills.
- Provide rostered on-call support as requested. Work outside normal office hours as needed to complete systems maintenance, and ability to be flexible around start and/or finish times on request.
- Working rights - You must hold working rights in Australia.
- Fresh IT Graduate students can apply for part time positions.
- The full time position needs 3 to 5years of work experience in the same field.
Please send your cv to:
info@alfa-tek.com.au